Hi Adriano,
I appreciate your post and thoughts on this subject. The fact that you share as much as you do, for free to help out everyone in the community and pin-world for that matter is incredible to me. You spend the time to create and above all, document and share all of the details, amazing!
With regards to this situation, it is extremely unfortunate that Brock has put himself in this situation. He is the one with the FS ads, I just chose to be a customer.
I see an ad for a mod, send in a payment as instructed eTransfer accepted and have never had a single response back. Nothing to say 'payment received, you are 38th on the list, check this website to see your place in queue' or 'I send out bi-weekly progress updates, hold tight' etc...
Mike shared that there was an accident and I even responded here to acknowledge and show support. I still had not heard back about anything for quite a while. I then sit quietly waiting, being compassionate about his son's accident and slowly start to hear that others on Pinside are having the same issue, payment(s) sent, zero response.
I have seen many an instance where those creating mods simply say, 'no money up front until I am ready to ship and there is a wait list so get in line'. You put this on yourself when you accept money up front and expect people to wait, not provide any updates or respond to a couple of communication attempts.
This is absolutely just a hobby and I can easily wait months for something, the zero direct communication is not acceptable.
I don't think that I can be the only one thinking that if Brock has too much going in that he should update his ad(s) to say that he is not accepting any new orders until past ones are filled and it doesn't hurt to show a running queue (a la red smoke witch for WOZ). He has built up such a positive reputation to date, from what I have seen. It is quite surprising that he's let it go. This can't be too much to ask for or expect, or is it? (is this unreasonable
Be well.
~d
Day# 80.
