I will make this as brief as possible;
-Scooby pinball machine shipped from Spooky was completely destroyed by R&L Carrier
-(Most likely) R&L, knowing that they had destroyed the shipment, tried to conceal the damage and proceeded to wrap the box in plastic to stop all the broken glass from falling out. They then delivered it to Shippsy in New York.
-Shippsy; WITHOUT CHECKING THE SHIPMENT, signed for it and accepted it as having no damage.
-As normal procedure, Shippsy sent me a picture of the skid on their dock and I could tell the box was damaged, but was hopeful that the damage was ONLY to the box.
-When I went to pick up the shipment at the Mississauga Shippsy location, I immediately the damaged went through the box, to the actual game. Upon opening the box, the pinball machine was completely destroyed. It looked like someone hit it with a truck as the entire cabinet caved in, all the glass exploded, the back box split in half and the playfield was most likely split or warped as well.
-The Shippsy Business Manager was called over and the situation was explained to him. The machine was left with Shippsy as I refused it in the condition it was in.
-Shippsy realized immediately that they were at fault for signing for it, even though, according to their records/ CCTV video, that is was knowingly delivered destroyed.
-Shippsy assured me that they would take care of it and that they stood behind their service. From their email; "Rest assured, we are committed to resolving this matter promptly and ensuring that the appropriate actions are taken to prevent similar incidents in the future."
-Shippsy then shipped the machine back to Spooky and opened a claim against R&L Carrier.
-R&L Carrier immediately denied the claim as it was signed for as "ok".
-almost 3 months have passed.
-Spooky has repaired the machine ($8500 US repair bill) and it has been ready to ship for almost 2 weeks. (I only found out today that Spooky and my US distributor agreed to fix them machine while the repair payment was being resolved.)
-I forwarded the repair invoice to Shippsy and got no response.
-About a week later Shippsy stated that they were going to reopen the claim against R&L Carrier.
-Today I receive this email from Shippsy; I haven't received a response from R&L Carriers regarding the claim appeal we submitted. Shippsy covered the expense of returning the shipment to the manufacturer in the US. Regrettably, Shippsy cannot cover the repair costs, which is why we are assisting in the process of getting the claim approved by R&L Carriers.
-The Shippsy Business Manager is no longer answering his phone and his voicemail is "no longer connected". Shippy's main contact phone number is also not being answered and goes straight to voicemail.
There is a possibility that Shippsy is completely lying and that they, in fact, did all the damage, wrapped the machine, and took the picture on their dock afterward. At this point, I no longer trust or believe anything they say.
Either way...I'm screwed.
What this means is that Shippsy assumes NO LIABILTY when using their services.
As someone who has a commercial account with them and imports millions of dollars of merchandise from the US, Shippsy is no longer a viable option for any products or shipments of significant value.
-Scooby pinball machine shipped from Spooky was completely destroyed by R&L Carrier
-(Most likely) R&L, knowing that they had destroyed the shipment, tried to conceal the damage and proceeded to wrap the box in plastic to stop all the broken glass from falling out. They then delivered it to Shippsy in New York.
-Shippsy; WITHOUT CHECKING THE SHIPMENT, signed for it and accepted it as having no damage.
-As normal procedure, Shippsy sent me a picture of the skid on their dock and I could tell the box was damaged, but was hopeful that the damage was ONLY to the box.
-When I went to pick up the shipment at the Mississauga Shippsy location, I immediately the damaged went through the box, to the actual game. Upon opening the box, the pinball machine was completely destroyed. It looked like someone hit it with a truck as the entire cabinet caved in, all the glass exploded, the back box split in half and the playfield was most likely split or warped as well.
-The Shippsy Business Manager was called over and the situation was explained to him. The machine was left with Shippsy as I refused it in the condition it was in.
-Shippsy realized immediately that they were at fault for signing for it, even though, according to their records/ CCTV video, that is was knowingly delivered destroyed.
-Shippsy assured me that they would take care of it and that they stood behind their service. From their email; "Rest assured, we are committed to resolving this matter promptly and ensuring that the appropriate actions are taken to prevent similar incidents in the future."
-Shippsy then shipped the machine back to Spooky and opened a claim against R&L Carrier.
-R&L Carrier immediately denied the claim as it was signed for as "ok".
-almost 3 months have passed.
-Spooky has repaired the machine ($8500 US repair bill) and it has been ready to ship for almost 2 weeks. (I only found out today that Spooky and my US distributor agreed to fix them machine while the repair payment was being resolved.)
-I forwarded the repair invoice to Shippsy and got no response.
-About a week later Shippsy stated that they were going to reopen the claim against R&L Carrier.
-Today I receive this email from Shippsy; I haven't received a response from R&L Carriers regarding the claim appeal we submitted. Shippsy covered the expense of returning the shipment to the manufacturer in the US. Regrettably, Shippsy cannot cover the repair costs, which is why we are assisting in the process of getting the claim approved by R&L Carriers.
-The Shippsy Business Manager is no longer answering his phone and his voicemail is "no longer connected". Shippy's main contact phone number is also not being answered and goes straight to voicemail.
There is a possibility that Shippsy is completely lying and that they, in fact, did all the damage, wrapped the machine, and took the picture on their dock afterward. At this point, I no longer trust or believe anything they say.
Either way...I'm screwed.
What this means is that Shippsy assumes NO LIABILTY when using their services.
As someone who has a commercial account with them and imports millions of dollars of merchandise from the US, Shippsy is no longer a viable option for any products or shipments of significant value.
